📦 Shipping & Delivery

Fast, reliable delivery across the United Kingdom. All orders are dispatched from our UK warehouse within 24 hours.

🚚 UK Delivery Options

We offer the following delivery options for customers across the United Kingdom. Delivery times are estimates and begin from the point of dispatch, not from the time of order.

📋 Delivery Information

• Free delivery applies automatically on all orders with a subtotal of £30.00 or more to UK mainland addresses.
• Orders placed before 2:00 PM Monday–Thursday with Next Day Delivery selected will be dispatched the same day for delivery the next working day.
• Next Day Delivery orders placed after 2:00 PM on Thursday will be delivered on Monday (excluding bank holidays).
• Weekend delivery is not currently available as a standard option. Orders placed after 2:00 PM on Friday will be dispatched on Monday for Tuesday delivery.
• All deliveries require a signature and age verification (18+) upon delivery.
• Tracking information will be emailed to you once your order has been dispatched.

📍 Service Areas

We currently deliver to all addresses within the United Kingdom mainland including England, Wales, Scotland, and Northern Ireland. We also deliver to the Highlands & Islands (including Scottish Islands, Isle of Man, Channel Islands, and Northern Ireland offshore postcodes) at the rates shown above.

We do not currently offer international shipping outside of the United Kingdom.

🔄 Returns & Refunds

📞 Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of receiving your order. We will arrange a replacement or full refund, including any return postage costs. Please email us at returns@thecanavape.co.uk with your order number and a description of the issue, along with a photo if the item is damaged or faulty.

😔 Change of Mind Returns

Due to UK hygiene regulations, we cannot accept returns on any vaping products that have been opened, used, or tampered with. This includes:

• E-liquids, nic salts, and shortfills that have been opened
• Disposable vapes that have been removed from their packaging
• Coils and pods that have been removed from their sealed packaging
• Vape kits that show signs of use or have been filled with e-liquid
• Tanks and accessories that have been assembled or used

Unopened and sealed products in their original, undamaged packaging may be returned within 14 days of delivery for a full refund. Please note:

• Return postage costs for change of mind returns are the responsibility of the customer
• Items must be in resalable condition with all seals intact and unbroken
• We recommend using a tracked shipping service as we cannot be held responsible for items lost in transit during return

📝 How to Return an Item

1. Email us at returns@thecanavape.co.uk with your order number, the item you wish to return, and the reason for return
2. We will issue a Returns Authorisation Number (RMA) within 24 hours
3. Package the item securely in its original packaging with all accessories and manuals
4. Clearly write your RMA number on the outside of the package
5. Send the item to the address provided in our returns confirmation email
6. Once received and inspected, we will process your refund within 5–7 working days

💰 Refund Processing

• Refunds will be issued to your original payment method
• Processing time: 5–7 working days from the date we receive and inspect your return
• You will receive a confirmation email once your refund has been processed
• Please note that your bank or card issuer may take additional time to credit your account

❌ Order Cancellations

You may cancel your order within 1 hour of placing it, provided it has not already been dispatched. To cancel, please call us or email support@thecanavape.co.uk with your order number. Once an order has been dispatched, our standard returns policy applies.

⚖️ Statutory Rights

Nothing in this returns policy affects your statutory rights under UK consumer law. The Consumer Contracts Regulations 2013 give you the right to cancel most online purchases within 14 days of receiving the goods. This does not apply to goods that have been unsealed after delivery for hygiene reasons — which is why we cannot accept returns on opened vaping products.

⚠️ Age Verification

By UK law, all vape deliveries require age verification at the point of delivery. Our courier partners are required to check the age of the recipient and may request to see a valid photo ID (passport, driving licence, or PASS-accredited ID card) to confirm you are 18 or over.

Important: If no one aged 18 or over is available to accept the delivery and provide valid ID, the driver will not be able to leave the package. A delivery card will be left, and you may need to:

• Arrange redelivery for a time when someone with valid ID will be present
• Collect the parcel from your local delivery depot with valid ID

📞 Need Help?

If you have any questions about shipping, delivery, or returns, please don’t hesitate to get in touch:

• Email: support@thecanavape.co.uk
• Returns: returns@thecanavape.co.uk
• Phone: 0800 123 4567
• Opening Hours: Monday–Friday, 9:00 AM – 5:30 PM (excluding bank holidays)